Refund Policy

Effective Date: [Insert Date]

We strive for customer satisfaction. Because our services are digital and subscription-based, payments are generally non-refundable after access is granted. This policy explains exceptions and how to request a refund.

1. Subscription Fees

Subscription charges are billed in advance and are generally non-refundable once access has been provided.

2. Exceptions

We may issue a full or partial refund if:

• The service was not delivered as described.
• There was a technical issue preventing access to the platform that we could not resolve within 7 days after notification.

3. How to Request a Refund

Contact our support team at info@sasaai.org within 14 days of the original payment date. Please include your account details and the reason for your request.

4. Processing Time

Approved refunds will be processed within 5–10 business days to the original payment method. Timing may vary depending on the payment provider and bank.